Warranty


TiMe22 Watches limited lifetime international sales warranty

Your TiMe22 has been manufactured with precision and has been individually tested to ensure that it is 20ATM water-resistant and functions perfectly. Nevertheless it is covered by a limited lifetime international guarantee against any manufacturing defect, under the conditions below.

What is covered?

With this limited lifetime guarantee, TiMe22 Ltd. undertakes to repair, free of charge, any problem with the functions of the watch that result from defective manufacturing. This guarantee is only honored in the Official TiMe22 Service Centre which is located in Deventer, The Netherlands. In addition, certain restrictions do apply and for this reason it is essential that you read the following paragraphs.

What are the conditions of this guarantee?

To benefit from this limited guarantee the following conditions must be met:

  • the watch must be registered and dated at the time of purchase at the TiMe22 Online registrations service by TiMe22 or, by an approved TiMe22 retailer, and you must be the legit registered owner of the watch;
  • the international guarantee card, which you received with your watch, must be enclosed with the watch when it is sent for repair. TiMe22 will not honor the guarantee for watches sold without a valid guarantee card, nor without a valid registration.
  • the serial number engraved on the case is perfectly legible and no part of the original case back or original serial number has been removed, modified, falsified, altered, replaced, erased or rendered illegible.
  • guarantee on the movement only applies if your watch is serviced at least once per 3 years by an Official TiMe22 Service Centre.

If any of these conditions are not met, all the rights attached to the TiMe22 limited lifetime guarantee will be cancelled.

What is not covered?

Any defects resulting from actions carried out anywhere other than the Official TiMe22 Service Centre are not covered by this guarantee and will render it null and void. The limited guarantee also does not cover bracelets, crystals and batteries, problems with water resistance and associated consequences if periodic water-resistance tests have not been conducted every three years following the date of purchase, or any deterioration of the case or movement due to humidity that has entered the watch as a result of improper handling. More generally, it does not apply if there has been improper or inadequate use of the watch.

General conditions and restrictions:

This guarantee automatically cancels and replaces all other guarantees incorporated in national legislation, including the implied warranty of merchantability. Certain local regulations may forbid the exclusion or limitation of accessory or indirect damages, in which case the limitation or exclusion of the above-mentioned guarantee does not apply. This guarantee gives you specific rights and local regulations, that vary between countries, may give you others. Only TiMe22 and its Official Service Centre’s are entitled to decide to repair or perform any other action concerning a TiMe22 watch covered by this international guarantee.

We recommend that you send your watch by registered mail, carefully wrapped to avoid damage, to the Official TiMe22 Service Centre, or take it to your approved TiMe22 retailer. This guarantee does not affect your legal rights as a consumer. Please check that your watch contains an international guarantee card because this is essential to benefit from the services covered by the TiMe22 international guarantee described above.