Purchasing a TiMe22 Watch
You may purchase a TiMe22 watch in our online shop. Before you make the payment for your order, we will ask you to choose a shipping method:
- Standard International shipping is free (duties are the responsibility of the customer).
- If you want to receive your order as fast as possible you can select Expedited Shipping. The additional costs of Expedited Shipping are automatically calculated during the payment process before your order is completed. Expedited Shipping may not be available to all countries.
Worried you might not like the watch? We have a 30 day return policy!
We carry no shipments to PO Box addresses.
Delivery time and shipping costs
We offer the following delivery methods:
Standard (5-10 business days)
You will receive your order within 5-10 business days. Under business days we define the trading day from Monday to Friday, except public holidays, which are included in the official calendar.
(International) Standard shipping is completely free of charge.
Expedited (2 business days)
You will receive your order within 2 business days. Under business days we define the trading day from Monday to Friday, except public holidays, which are included in the official calendar.
The costs of Expedited delivery are 20 EUR.
International Tracking Information
International packages are generally sent via Hongkong Post. After your order has been approved, you should receive a tracking number via email. The tracking information may not show any movement.
Please understand that for Hongkong Post, the time between scanning and updating their website is not simultaneous like it is with other carriers. Please stay tuned, it should update eventually.
Thank you for your patience!
Foreign Tax and Duties Information
As an international customer, we’d like to make sure that you are aware that prices billed by Matrix Watches Limited for goods shipped outside Hong Kong do not include any taxes, duties, VAT or other charges due to the recipient’s local or national government authority.
Matrix Watches Limited charges only for the product and shipping fees. All other charges, duties and taxes (including VAT) are the sole responsibility of the recipient and must be paid upon arrival in the destination country. Usually these fees are demanded prior to delivery and are collected by the shipping courier or local customs authority.
For more details please contact your local customs office. You may also use a Duty Calculator to calculate what you may be charged by your local government.
If you were not aware of this and/or you do not wish to pay duties, we offer the opportunity to reconsider your purchase. Please notify us WITHIN 24 HOURS of placing your order to prevent shipment. If you do decide to cancel your order, the total order amount will be refunded. You may not cancel the order after the 24-hour period expires. In the event of delivery refusal, the purchaser is responsible for any duties and shipping charges that are incurred to return the product to Matrix Watches Limited.
Thank you for your understanding!